How can we help you?
Need to know something fast? Check out this section to help with Questions we get asked on a frequent basis. We at Namibwear are here to make your visit on our site as smooth and comfortable as possible. If the answers to your question can not be found on this page, please get in touch with us here.
- For local pickup the purchased item can be collected during weekdays in Windhoek City Centre, Windhoek Eros or Suiderhof. For pickup on weekends, get in touch with us using the contact methods provided here. Further details regarding pickup times will be provided once payment has been confirmed.
- Deliveries within Windhoek are charged at N$ 29.- per delivery (up to 6 items). Depending on time of purchase, delivery times can range from same day delivery to 2 days.
- Deliveries to Rest of Namibia are charged at N$ 79.- per delivery (up to 6 items). Our couriers are able to deliver to all major cities and towns in Namibia. Delivery times may vary, as a standard all parcels are delivered between 1 – 4 days with the exception of deliveries to Katima Mulilo and Lüderitz where delivery times are between 3 to 6 days.
Please note that the total cost including shipment (if any applies) is calculated at the end of the check-out process depending on which shipment/delivery method is chosen. Goods are only dispatched once the full payment has been received. For deliveries outside of Namibia, please contact us here for further information.
• For EFT (Bank Transfer), simply fill in your billing and shipping information during check out and place the order once satisfied. You will then receive an e-mail with the necessary information to complete the payment. Goods to be delivered (via courier or post) must be paid in full before being dispatched.
• Using the PayToday App (found on Google Play or Apple App store), payments can be made conveniently from your phone. Simply download the app, register and search for NAMIBWEAR. Use your name and product name as reference, enter the amount and proceed with the payment.
• Credit Card payments using Visa or Mastercard cards can be made on this site using our third party payment provider DPO. Simply complete the checkout-process by filling in the necessary details such as billing and shipping information. For credit card payments you will be redirected to DPO secure payment gateway, specifically encrypted and protected for your safety and convenience. Goods are dispatched once payment has been received.
• Cash upon collection is only applicable for customers who would like to pick up the purchased item personally. Customers opting for local pickup will receive the next available pickup point via e-mail (either in Windhoek Eros or Windhoek Central) once the order is confirmed. Payment in Cash does not apply for deliveries.
Slim fit vs Regular fit
The slim-fit t-shirts do sit tighter on the body and have a smaller shape thus we do recommend ordering one size LARGER than the t-shirt size you would usually order in regular fit. Regular/relaxed fit t-shirts are comparable to t-shirts bought at established clothing retailers like Edgars or Woolworths. If you wear a size M usually, then a Namibwear T-shirt with regular/relaxed fit size M will fit you.
If you do require more information, such as t-shirt sizing charts or have general queries, contact us via e-mail or through our WhatsApp support number found on the contact page. If the item you purchased does not fit, notify us within 7 days of purchase by sending an email to firstname.lastname@example.org. Only items with a valid proof of purchase and in original condition (unworn, not washed, etc.) can be returned and are valid for exchange. To keep your Namibwear clothing in shape and size, please follow the washing instructions of each product carefully.
Flip Flop Size Chart
All our Namibwear Flip flops are shaped to fit standard international shoe sizes. To find the right fit for you, see which of our flip flops corresponds with the size you usually wear. You can also download a large version of the below in PDF format by clicking here.
If you do require more information, contact us via e-mail or through our WhatsApp support number found on the contact page. If the item you purchased does not fit, notify us within 7 days of purchase by sending an email to email@example.com. Only items with a valid proof of purchase and in original condition (unworn, not washed, etc.) can be returned and are valid for exchange. To keep your Namibwear products in shape and size, please follow the care instructions of each product carefully.